“Embarrassingly, we rely on an ambitious blogger with spelling mistakes in his title to communicate to the public.” – Anonymous HSR Transit employee
With no message board on the official HSR website, the Hamilton Street Rail had to rely on the communications of Jason Nason, the operator of the “Unofficial” HSR Transit Blog, who admits he runs the site because there’s not enough information on the HSR’s website.
“There is a gap in what transit users in the city want, need and expect and what the city has to offer. I volunteer my time to help fill that gap.” – Jason Nason
Following their grossly unpopular decision to implement weight-based fares, the HSR has silently repealed their decision, removing all the scales from the buses.
One inside source urges HammerInTheNews to stop reporting on the issue because, “this article has had a stream of people
calling HSR’s Info Office…you have certainly added to the work roster for the HSR staff here.” Of course, if the HSR had an online venue to register complaints and address time sensitive issues, citizens’ wouldn’t be forced to complain on unofficial blogs, the phone, and through email.
And there certainly has been a strong reaction to our coverage of the weight-based fare decision. You need only to look at one of the 48 comments responding to our article:
“How pathetic is the system to come up with that to get more money out of people like it’s not hard enough to get by & to put their weight out there for everyone to see now do you want to talk about bullying..same thing to embarrass someone like that should be against the law..I’ll never visit Hamilton again if something like that happens !!!!!!!” – Debbie
We can all agree HSR made a quick effort to repeal their decision, but it has only highlighted their poor online presence.
Read Related Articles:
- HSR INTRODUCES WEIGHT-BASED BUS FARES
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